Returns & Refunds
You or your customer may return unused items within 30 days of ship date for a refund, less the original shipping and handling fees and 15% restocking fee. The date of receipt is determined by the shipping carrier at the time they deliver the package to your shipping address. Prior to returning your item(s), you must obtain a Return Authorization number. Please use the online RMA Request form to request a RMA number. Items returned without RMA will NOT be honored. The refund will include the retail price paid plus any applicable sales tax.
The customer is responsible for all return freight charges, including duty and tax if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. Most major carriers offer tracking information; however, domestic and international parcel packages are typically not traceable. Refunds can only be issued to the credit card used on the original order.
After we have received your return, we'll inspect it and approve it for a refund, we will credit the approved refund amount to the credit card used to purchase the returned item(s). Please allow up to 7 business days after receipt in our warehouse for your return and refund to be processed. If your refund does not appear on your statement within four weeks or one billing cycle, please contact us or call us at (312) 880-9877 for further assistance.
You or your customer may exchange a defective item within 30 days of ship date for an exchange. Exchange is only available for the same item that you've purchased. Depending on type of defect(s), an item will be either replaced entirely or only defective part(s) are replaced. Some defective parts are replaced directly by the manufacturers, in which case we'll coordinate the replacements and privide tracking information to you. All defective items are exchanged at free of charge including shipping (both ways). Please use the online RMA Request form to request a RMA number. Upon issuing an RMA number, we ll request a call tag to return the item back to us at our expense. Upon receiving a defective item, we'll inspect it and upon approval we'll ship out the replacement unit. For those requiring parts replacement, we'll ship out the parts upong issuing a RMA number.